Q&A
Read our Q&A to find out how BOKELA is responding to your needs.
How does the COVID-19 pandemic impact BOKELA’s ability to serve its customers?
- As the corona restrictions in Germany and in various other countries were relaxed in June, we at BOKELA will gradually adjust the measures imposed on us accordingly.
- The health of our employees and business partners is our top priority
- We are closely monitoring and following the latest public health guidelines.
- Our focus is to help our customers continue their operations
- We do our utmost to carry out business as usual in these special times. Circumstances that change every day may, however, lead to changes. For example, we have reduced face-to-face meetings to the bare minimum and rely on video conferences and online meetings
- We intensively communicate with our partners and monitor our supply chain
How can you engage BOKELA?
- Your usual and familiar contact person will remain your first contact point
- We are prepared to communicate with you and support you via e-mail, phone or online via video calls and video conferences (Skype, Blizz, etc)
- Customer visits have been possible again since June 15, if necessary and reasonable.
How does BOKELA handle quotations?
- We take measures to prevent delivery delays as much as possible in this exceptional situation.
- Should changes regarding deliveries be unavoidable due to the pandemic, we will discuss this with you immediately to find solutions to minimize the impact on your operations.
How is BOKELA‘s supply chain affected?
- We are intensively communicating with our partners and monitor our supply chain.
- We are closely monitoring guidelines and restrictions implemented by authorities with respect to their impact on domestic and international logistics.
- If any serious impact on our supply chain should occur, we will be in touch with you personally
How does BOKELA maintain customer service?
- As our customer, you have access to our BOKELA specialists with expert knowledge.
- Customer visits and travel activities by our employees have been possible again since June 15, if necessary and sreasonable. For business trips, we strictly adhere to recommendations or Covid-19 travel warnings from the Federal Foreign Office of Germany.
- We are also prepared to support you remotely with problem analysis, solution proposals and engineering services.