Q&A
Read our Q&A to find out how BOKELA is responding to your needs.
What do you have to consider if you want to visit BOKELA?
The Corona alert level II has been in effect in Baden-Württemberg since Wednesday, November 24th, 2021. This means that when you visit BOKELA you have to present a recognized certificate confirming that you either
- are fully vaccinated
- have recovered
- or prove with a recognized corona test (not older than 24 hours) that you have tested negative for the corona virus.
If you do not have a recognized Corona test certificate when you arrive, you can have yourself tested near BOKELA:
Test point at the Messplatz
Durlacher Allee 66, 76137 Karlsruhe
Operator: Rhode-Apotheken e. K.
No appointment registration necessary
Berthold-Apotheke Karlsruhe
Haid-und-Neu-Str. 38, 76131 Karlsruhe
Tel.: 0721 - 69 78 85
E-Mail: bertholdapothekeka@web.de
Ost-Apotheke Karlsruhe
Essenweinstr. 7, 76131 Karlsruhe
Tel.: 0721 - 69 37 37
E-Mail: info@ost-apo.eu
How does the COVID-19 pandemic impact BOKELA’s ability to serve its customers?
- The health of our employees and business partners is our top priority
- We are closely monitoring and following the latest public health guidelines.
- Our focus is to help our customers continue their operations
- We do our utmost to carry out business as usual in these special times. Circumstances that change every day may, however, lead to changes. For example, we have reduced face-to-face meetings to the bare minimum and rely on video conferences and online meetings
- We intensively communicate with our partners and monitor our supply chain
How can you engage BOKELA?
- Your usual and familiar contact person will remain your first contact point
- We are prepared to communicate with you and support you via e-mail, phone or online via video calls and video conferences (Skype, Blizz, etc)
- For customer visits and travel activities by our employees - if necessary and sreasonable - , we strictly adhere to recommendations or Covid-19 travel warnings from the Federal Foreign Office of Germany.
How does BOKELA handle quotations?
- We take measures to prevent delivery delays as much as possible in this exceptional situation.
- Should changes regarding deliveries be unavoidable due to the pandemic, we will discuss this with you immediately to find solutions to minimize the impact on your operations.
How is BOKELA‘s supply chain affected?
- We are intensively communicating with our partners and monitor our supply chain.
- We are closely monitoring guidelines and restrictions implemented by authorities with respect to their impact on domestic and international logistics.
- If any serious impact on our supply chain should occur, we will be in touch with you personally
How does BOKELA maintain customer service?
- As our customer, you have access to our BOKELA specialists with expert knowledge.
- For customer visits and travel activities by our employees - if necessary and sreasonable - , we strictly adhere to recommendations or Covid-19 travel warnings from the Federal Foreign Office of Germany.
- We are also prepared to support you remotely with problem analysis, solution proposals and engineering services.